If there are
any questions not answered here, please visit our
Support
Center and submit a support ticket.
What payment
options do you accept?
At this time, the only payment gateway we use is PayPal.
We are exploring other options at this time, and will
notify our clients when other payment options become
available.
Do you allow
adult content on your servers?
Provided the content
is legal, Adult material is permitted on our servers.
All content must conform to US law.
How long does
it take for my account to be set up?
For security purposes, all accounts are pre
screened for fraud. New accounts are typically set
up within a few hours. Upon signing up, you will receive
a welcome email detailing your new Name Servers and
account info. Soon after you will receive another
email containing your log in information.
Do you offer
Telnet of SSH?
Due to Security reasons, we do not currently
offer Telnet or SSH access for Shared or Reseller
accounts. Files can be uploaded and unzipped via cPanel
or FTP. Our support center can also run SSH or Telnet
commands if required.
Can I host
more then 1 domain / subdomain?
Yes, it is possible to host more then one
domain or subdomain on your account. To host multiple
domains that point to one site, use the "Park
Domain" feature within cPanel. To host multiple
domains that point to different accounts, use the
"Add-on Domain" feature within cPanel.
How do I connect
to my account by FTP?
CynPro Web is compatible with many different
FTP clients. You will need to enter the following
information into your FTP client to connect. The Host
Name or IP Address you want to connect to (Sent to
you in your welcome email), Your Username and Your
Password.
I'm unable
to connect to the server via FTP. What should I do?
If your FTP client cannot connect or list
files, make sure that the client is set to use Passive
(PASV) mode. Our firewalls and other security systems
make this necessary, but unfortunately Passive mode
is not a standard option enabled on most FTP clients.
You may also want to check that your computer or your
ISP is not blocking FTP connections in any way. Not
may ISP's do this, but a few select do..
How do I upgrade
of downgrade my account?
Our Sales team needs to process your request
in order to upgrade or downgrade your account. To
get this in motion, send an email to billing@cynproweb.com
requesting the change. We will notify you of any credits
or charges in order to complete the request.
How do I cancel
my account?
To cancel your account, contact billing@cynproweb.com
and inform us of your request. We will need to verify
your identity by asking a few security related questions.
Once verified, we will proceede with deleting your
account.
When I cancel
my account, will I get a refund?
CynPro Web stands by our 30 day money back
guarantee and will refund any payments made within
30 days of an account being activated. Domain name
registrations are non refundable, however they remain
in your control after your account has been canceled.
If your domain name was registered free of charge
by CynPro Web as part of a 6 month or 1 year hosting
plan, the 30 day money back guarantee does not apply.
No refund will be honored, however the domain name
remains in your control.
Can CynPro
Web transfer my existing account for me?
Yes we can! CynPro Web will be more then
happy to assist you in transferring your account to
our servers. This process is made much easier if you
are currently hosted on a cPanel based server. Once
you have opened an account, submit a support ticket.
How do I access
my control panel?
To access your cPanel Control Panel, enter
the following link into your web browser: http://yourdomain.com/cpanel
How do I transfer
my domain name to CynPro Web?
Should you decide to transfer your domain
name to CynPro Web, we would like to re-enforce the
fact that the domain name is still yours. CynPro Web
does nothing more then host the domain name on our
servers for you.
In order to transfer
the domain name, you need to contact the registrar
with whom you registered the name through. You then
need to log into your account, or contact the registrar
via email and have them transfer the domain for you.
This transfer usually takes between 24 and 48 hours
Do you offer
SSL?
We offer both Shared SSL and Private SSL.
Shared SSL is used by everyone on the server your
site is located on. This is provided free of charge.
Private SSL certificates can be purchased through
CynPro Web at the rate of $85.00 per year. Our SSL
Certificates are Comodo 128 Bit certificates. Should
your require one, please contact sales@cynproweb.com
with your domain name.
